Shipping policy

Shipping policy

VixxenDecor Shipping Policy

1. Order Processing and Shipping Time

  • Order Processing Time: All orders are processed within 3-10 business days (Monday-Friday, excluding holidays).
  • Shipping Time: Delivery time varies based on the product and the customer’s location. The estimated delivery time will be displayed at checkout.
  • Faster Shipping: If you require faster delivery within 6-9 business days, please contact us at vixxendecor@gmail.com before placing your order.

2. Shipping Fees

  • Shipping fees are indicated before checkout.

3. Shipping Methods

  • Shipping methods are determined based on the specific product and delivery location. We use the most suitable option, including sea freight and air freight, to ensure timely and safe delivery.
  • The shipping method is automatically selected to match the product’s size, weight, and delivery time requirements.

4. Shipping Regions

  • We deliver worldwide, including the following regions:
    • United States
    • United Kingdom
    • Canada
    • Australia
    • Europe
    • United Arab Emirates
  • For countries not listed above, please contact us at vixxendecor@gmail.com to confirm shipping availability.

5. Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing tracking information. Tracking numbers will become active within 48 hours.
  • If your UPS/FedEx/AU Post tracking does not show updates after creation, don’t worry. This reflects the tracking of the final courier. Once the package is scanned by the courier, tracking will become active again. For additional information, please contact us at vixxendecor@gmail.com.

6. Customs, Duties, and Taxes

  • VixxenDecor is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the customer’s responsibility.
  • In most cases, duties and taxes will not be applied.

7. Damages

  • If you receive a damaged order, please contact us immediately at vixxendecor@gmail.com.
  • Please save all packaging materials and damaged goods before filing a claim to ensure a smooth resolution.

8. Returns Policy

  • Please refer to our Return & Refund Policy for detailed instructions on returning your order or requesting a refund.

9. Contact Information

For any questions or concerns regarding your shipment, please contact us:

  • Email: vixxendecor@gmail.com